{"id":99761,"date":"2023-12-21T14:23:30","date_gmt":"2023-12-21T14:23:30","guid":{"rendered":"https:\/\/marooj.cuatroz.com\/?page_id=99761"},"modified":"2023-12-29T07:46:25","modified_gmt":"2023-12-29T07:46:25","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/weaam.qode.top\/en\/returns-refunds\/","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section class=\"vc_row wpb_row vc_row-fluid     wow fadeIn\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"alt-font wow fadeIn heading-style-1 vc_custom_1605233604382 heading-1 hongo-section-heading hongo_font_1605233604380\" data-wow-delay= 100ms>Refund Policy<\/div><div class=\"text-block-content hongo-text-block-1 vc_custom_1702019565088 last-paragraph-no-margin wow fadeIn\" data-wow-delay= 200ms><ul>\n<li>You have 10 days from the date of purchase to issue the return &amp; refund request form. After 10 days from your initial purchase date, you will not be eligible for a refund.<\/li>\n<li>If the product is faulty or not as described in our product description, we will arrange to ship it back to us &amp; we will refund your money or send you a replacement \u2013 your choice.<\/li>\n<li>If we sent the wrong item, we&#8217;ll resend your correct order no questions asked, and we will arrange to ship it back to us.<\/li>\n<li>Refund doesn&#8217;t apply to\u00a0abuse or extreme cases of neglect.<\/li>\n<li>We do not refund for long shipping time. Please refer to our <a style=\"color: #b0a7e8;\" href=\"https:\/\/weaam.qode.top\/shipping-delivery\/\" target=\"_blank\" rel=\"noopener\">Shipping Policy<\/a> for more information about Shipping time.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/section><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" data-vc-parallax-image=\"0.5\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1700938257725   position-relative hongo-row-min-height vc_row-has-fill hongo-stretch-content hongo-stretch-content-fluid vc_row-o-content-middle vc_row-flex parallax  hongo_responsive_1700938257727\" style=\"z-index:0; min-height: 600px;\"><div class=\"hongo-overlay\" style=\"opacity:0.6; background: #ffffff;z-index:0; \"><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"alt-font wow fadeIn heading-style-3 vc_custom_1701110041503  hongo_responsive_1701110041506 heading-2 hongo-section-heading hongo_font_1701110041500\" data-wow-delay= 100ms>How to submit a refund request from your account?<\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid  vc_custom_1674011595314 vc_row-o-equal-height vc_row-o-content-top vc_row-flex  hongo_responsive_1674011595318\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6 vc_col-lg-3 vc_col-md-3 wow fadeInUp text-center\" data-wow-delay= 100ms><div class=\"vc_column-inner  hongo_responsive_1674011648807\"><div class=\"wpb_wrapper\"><div class=\"hongo-featurebox-wrap hongo-product-featurebox number-border process-step-style-1 xs-border-display-none hongo-process-1-1\"><div class=\"hongo-process-wrapper\"><div class=\"number-wrapper\"><span class=\"number alt-font\">01<\/span><\/div><div class=\"hongo-process-title alt-font\">Go to 'My Account'<\/div><div class=\"hongo-process-content\">My Account can be found from the main menu<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6 vc_col-lg-3 vc_col-md-3 wow fadeInUp text-center\" data-wow-delay= 200ms><div class=\"vc_column-inner  hongo_responsive_1674011668356\"><div class=\"wpb_wrapper\"><div class=\"hongo-featurebox-wrap hongo-product-featurebox number-border process-step-style-1 sm-border-display-none xs-border-display-none hongo-process-1-2\"><div class=\"hongo-process-wrapper\"><div class=\"number-wrapper\"><span class=\"number alt-font\">02<\/span><\/div><div class=\"hongo-process-title alt-font\">Go to Orders<\/div><div class=\"hongo-process-content\">Go to Orders from the left side menu of My Account dashboard<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6 vc_col-lg-3 vc_col-md-3 wow fadeInUp text-center\" data-wow-delay= 300ms><div class=\"vc_column-inner  hongo_responsive_1674011684465\"><div class=\"wpb_wrapper\"><div class=\"hongo-featurebox-wrap hongo-product-featurebox number-border process-step-style-1 xs-border-display-none hongo-process-1-3\"><div class=\"hongo-process-wrapper\"><div class=\"number-wrapper\"><span class=\"number alt-font\">03<\/span><\/div><div class=\"hongo-process-title alt-font\">View The Order<\/div><div class=\"hongo-process-content\">View the order that you would like a refund for<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6 vc_col-lg-3 vc_col-md-3 wow fadeInUp text-center\" data-wow-delay= 400ms><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"hongo-featurebox-wrap hongo-product-featurebox process-step-style-1 lg-border-display-none md-border-display-none sm-border-display-none xs-border-display-none hongo-process-1-4\"><div class=\"hongo-process-wrapper\"><div class=\"number-wrapper\"><span class=\"number alt-font\">04<\/span><\/div><div class=\"hongo-process-title alt-font\">Ask for Refund<\/div><div class=\"hongo-process-content\">Click on the 'Refund' button.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid     wow fadeIn hongo-stretch-content hongo-stretch-row-container\"><div class=\"wpb_column vc_column_container vc_col-sm-8 vc_col-md-offset-0 vc_col-md-4 vc_col-sm-offset-2 vc_col-xs-12 sm-text-center\"><div class=\"vc_column-inner vc_custom_1674010607702  hongo_responsive_1674010607706\"><div class=\"wpb_wrapper\"><div class=\"alt-font heading-style-5 vc_custom_1701973248732 heading-3 hongo-section-heading hongo_font_1701973248731\"><span>WE'VE GOT YOUR BACK<\/span><\/div><div class=\"alt-font heading-style-3 vc_custom_1605234246683  hongo_responsive_1605234246690 heading-4 hongo-section-heading\">Request for a refund without an account<\/div><div class=\"text-block-content hongo-text-block-2 last-paragraph-no-margin  hongo_responsive_1605254287028\"><p>If you bought the product as a guest, and you would like to get a refund, We got you covered!<\/p>\n<p>Please send us an email to <a href=\"mailto:hello@weaam.qode.top\">hello@weaam.qode.top<\/a> with the following details:<\/p>\n<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-md-8 vc_col-xs-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1572512259022  hongo_responsive_1572512259030\"><div class=\"wpb_wrapper\"><div class=\"hongo-featurebox-wrap hongo-product-featurebox  hongo_responsive_1701973119900 icon-text-style-7 icon_text7-1\"><div class=\"hongo-featurebox-wrapper\"><div class=\"hongo-featurebox-img\"><i class=\"far fa-user icon-extra-medium\"><\/i><\/div><div class=\"hongo-featurebox-text alt-font\">Your name<\/div><div class=\"content\">Your name as you input it in the checkout page when purchasing the product<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner vc_custom_1572512266664  hongo_responsive_1572512266669\"><div class=\"wpb_wrapper\"><div class=\"hongo-featurebox-wrap hongo-product-featurebox  hongo_responsive_1701973148245 icon-text-style-7 icon_text7-2\"><div class=\"hongo-featurebox-wrapper\"><div class=\"hongo-featurebox-img\"><i class=\"icon-social-dropbox icon-extra-medium\"><\/i><\/div><div class=\"hongo-featurebox-text alt-font\">Order number<\/div><div class=\"content\">Include the order number which was emailed to you when the purchase was completed.<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner  hongo_responsive_1572512273829\"><div class=\"wpb_wrapper\"><div class=\"hongo-featurebox-wrap hongo-product-featurebox  hongo_responsive_1701973193750 icon-text-style-7 icon_text7-3\"><div class=\"hongo-featurebox-wrapper\"><div class=\"hongo-featurebox-img\"><i class=\"far fa-comment-alt icon-extra-medium\"><\/i><\/div><div class=\"hongo-featurebox-text alt-font\">The refund reason<\/div><div class=\"content\">Please add the reason of the refund request, i.e. faulty product, or product doesn't match description.<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"hongo-featurebox-wrap hongo-product-featurebox  hongo_responsive_1701973212046 icon-text-style-7 icon_text7-4\"><div class=\"hongo-featurebox-wrapper\"><div class=\"hongo-featurebox-img\"><i class=\"icon-picture icon-extra-medium\"><\/i><\/div><div class=\"hongo-featurebox-text alt-font\">Picture<\/div><div class=\"content\">Finally, Support the reason of the refund with a picture of the product, indicating the reason of the refund request.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12 text-center md-text-center sm-text-center xs-text-center\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><a href=\"mailto:hello@weaam.qode.top\"  class=\"hongo-button-1 vc_custom_1701973384611 btn btn-dark-gray alt-font btn-large  hongo_button_1701973384610\"><i class=\"ti-email icon-medium left-icon\" aria-hidden=\"true\"><\/i>Email Us<\/a><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div><section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1572512339232   wow fadeIn vc_row-has-fill hongo-stretch-content hongo-stretch-row-container vc_row-o-content-top vc_row-flex\"><div class=\"wpb_column vc_column_container col-xs-mobile-fullwidth vc_col-sm-12 wow fadeIn\" data-wow-duration= 1200ms><div class=\"vc_column-inner  hongo_responsive_1605242270060\"><div class=\"wpb_wrapper\"><ul class=\"list-style list-style-9 list-style9-1\"><li><div class=\"alt-font\">How long does the refund request take to be approved?<\/div><p class=\"\">After we receive your refund request, we will verify your request(s) and process your refund if applicable. <\/p><\/li><li><div class=\"alt-font\">When will you receive your refund?<\/div><p class=\"\">The refund takes between 5 and 10 business days after the approval.<\/p><\/li><li><div class=\"alt-font\">Where will you receive the refund?<\/div><p class=\"\">That depends on the payment method used, your money will be refunded by the same method you paid for it.<\/p><\/li><\/ul><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Refund Policy You have 10 days from the date of purchase to issue the return &amp; refund request form. After 10 days from your initial purchase date, you will not be eligible for a refund. If the product is faulty or not as described in our product description, we will arrange to ship it back to us &amp; we will refund your money or send you a replacement \u2013 your choice. If we sent the wrong item, we'll resend your correct order no questions asked, and we will arrange to ship it back to us. Refund doesn't apply to\u00a0abuse or extreme cases of neglect. We do not refund for long shipping time. Please refer to our Shipping Policy for more information about Shipping time. How to submit a refund request from your account?01Go to 'My Account'My Account can be found from the main menu02Go to OrdersGo to Orders from the left side menu of My Account dashboard03View The OrderView the order that you would like a refund for04Ask for RefundClick on the 'Refund' button.WE'VE GOT YOUR BACKRequest for a refund without an accountIf you bought the product as a guest, and you would like to get a refund, We got...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-99761","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/weaam.qode.top\/en\/wp-json\/wp\/v2\/pages\/99761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/weaam.qode.top\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/weaam.qode.top\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/weaam.qode.top\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/weaam.qode.top\/en\/wp-json\/wp\/v2\/comments?post=99761"}],"version-history":[{"count":54,"href":"https:\/\/weaam.qode.top\/en\/wp-json\/wp\/v2\/pages\/99761\/revisions"}],"predecessor-version":[{"id":100182,"href":"https:\/\/weaam.qode.top\/en\/wp-json\/wp\/v2\/pages\/99761\/revisions\/100182"}],"wp:attachment":[{"href":"https:\/\/weaam.qode.top\/en\/wp-json\/wp\/v2\/media?parent=99761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}